We will be granting full refunds of the annual subscription fee to users who were on an active, fully-paid subscription as of September 26, 2024.
If you are eligible to receive a refund, you must submit a request using this form. You will be able to submit a refund request until November 18, 2024 at 11:59PM ET.
We will review refund requests within forty-five business days of receiving them, and if your request is granted, you should receive payment within a few business days.
If you paid for your Level subscription with a credit or debit card, you will be refunded to that payment method. If you paid for your Level subscription with a PayPal account, you will either be refunded to or paid directly to that PayPal account. We cannot pay your refund to a card or PayPal account other than the one you used to pay for your most recent Level subscription.