Our Artist Support team will be taking a break for the holidays from December 17 through January 4.
We will be back on January 5, well-rested, full of good cheer, and ready to listen to new music.
Please note that our Artist Support team will be limited during that time so please plan your releases accordingly. Take a look at the following holiday schedule:
|
Release Dates |
Submit before |
|
ASAP |
December 1 |
|
December 17 - January 5 |
December 1 |
What if I’m planning on submitting a release between December 17 - January 4?
Releases submitted during this time may not be reviewed until January 6 at the earliest. We strongly recommend you submit your releases before December 1.
What if I want a release to go live between December 17 - January 4?
If you’re submitting a release to go live during this time, please submit before December 1 to ensure a proper review and delivery to services/stores.
What if I submit a release that doesn’t fall within any of the dates listed?
We still recommend you submit at least three weeks before your release date.
Will I have problems withdrawing my revenue during the holidays?
No, your sales should still update automatically on December 15. To ensure timely payment, please submit your withdrawal request by December 17.
What if I need to request a takedown or make changes to my release or have any questions?
Send us a note at level.mu/support and we’ll get back to you as soon as possible. As our services will be limited during the holiday season, we appreciate your understanding and patience.
Please see the following to our most frequently asked questions:
How do I convert my audio files to the required format?
What can I do to ensure my release is accepted?
How long will it take for my release to be available on music services?
How do I withdraw my earnings?
Why is my music not live on Instagram and Facebook Stories?