FAQs

Refunds

• How do refunds work?

Royalty Payments

• How do I access my Level Wallet?
• Do I need to fill out US tax forms if I am not a US tax resident?
• How do I withdraw my earnings to Level Wallet?
• What happens to my royalties after my releases are taken down?
• What happens if I don’t have a Level Wallet?
• How long will I be able to withdraw royalties to my Level Wallet?

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Taking Your Releases Down

• What is a takedown?
• How do I take my releases down?
• When do I need to take my releases down by?

Transferring Your Music to Another Distributor

• What happens to my Artist pages on the DSPs?
• What happens to my play counts?
• What do the fields mean in my metadata export file?
• How do I get my assets and metadata from Level?
• How do I transfer my music to another Distributor?
• Which distributor should I use?

New and Existing Releases

• What will happen to my pending release?
• What will happen to my scheduled releases?
• Will I be able to create new releases?

General

• How do I reset my Level password?
• What is happening?
• What is the timeline?
• Will I still be able to access my Level account?
• How do I change the email address associated with my Level account?
• How do I unsubscribe from Level emails?