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  1. Level Artist Support
  2. FAQs

FAQs

Refunds

  • How do refunds work?

Royalty Payments

  • How do I access my Level Wallet?
  • Do I need to fill out US tax forms if I am not a US tax resident?
  • How do I withdraw my earnings to Level Wallet?
  • What happens to my royalties after my releases are taken down?
  • What happens if I don’t have a Level Wallet?
  • How long will I be able to withdraw royalties to my Level Wallet?
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Taking Your Releases Down

  • What is a takedown?
  • How do I take my releases down?
  • When do I need to take my releases down by?

Transferring Your Music to Another Distributor

  • What happens to my Artist pages on the DSPs?
  • What happens to my play counts?
  • What do the fields mean in my metadata export file?
  • How do I get my assets and metadata from Level?
  • How do I transfer my music to another Distributor?
  • Which distributor should I use?

New and Existing Releases

  • What will happen to my pending release?
  • What will happen to my scheduled releases?
  • Will I be able to create new releases?

General

  • How do I reset my Level password?
  • What is happening?
  • What is the timeline?
  • Will I still be able to access my Level account?
  • How do I change the email address associated with my Level account?
  • How do I unsubscribe from Level emails?
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