Our Artist Support team will be limited from December 17 through January 5 due to the U.S. holidays. If you would like your release to go live during this time period, you must submit it for review before December 1. Learn more.
Our Support services will be limited from December 21st to January 3rd due to U.S. Holidays. Responses may take longer than usual. We appreciate your patience.
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  1. Level Artist Support
  2. General

General

  • 2021: Upcoming Service Changes to Level
  • What can I do if I have not received a verification email after signing up?
  • What happens if I cancel my subscription or if it expires?
  • How do I change my payment method?
  • How do I turn on auto renew for my subscription?
  • How long after my plan expires will my releases be taken down?
  • What should I expect with the new music services added to Level?
  • What is Level?
  • What is happening to Level beta?
  • What music services does Level distribute to?
  • Can Level edit, reproduce, or re-distribute my release?
  • How can Level help me as an artist, manager, or label?
  • Does Level have a free plan?
  • What If I need more than 5 artists on my account?
  • What kind of content can I distribute via Level?
  • What kind of content cannot be distributed via Level?
  • Does Level support the upload and distribution of videos, ringtones, or podcasts?
  • How can I get featured on Level’s editorial program and social media channels?
  • Does Level offer any paid promotional services?
  • How can I stay up to date with what’s happening at Level?
  • Can I create multiple Level accounts with the same email?
  • How do I change my email address?
  • How do I unsubscribe from Level emails?
  • How do I cancel my Level subscription?
  • How do I delete my account?
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