Our Artist Support team will be limited from December 17 through January 5 due to the U.S. holidays. If you would like your release to go live during this time period, you must submit it for review before December 1. Learn more.
Our Support services will be limited from December 21st to January 3rd due to U.S. Holidays. Responses may take longer than usual. We appreciate your patience.
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  1. Level Artist Support
  2. Release Process

Release Process

  • How can I add my music on Facebook and Instagram Stories/Reels?
  • Can I edit a submitted release?
  • Can Level set up a Pre-Save link for my release?
  • How do I find my track on TikTok?
  • How can I make my music available on TikTok?
  • Why is my music not live on Instagram and Facebook Stories?
  • How do I get my lyrics to display on Facebook and Instagram Stories?
  • Why was my release rejected?
  • What can I do to ensure my release is accepted?
  • What is not allowed on my release artwork?
  • What format must my release artwork be in?
  • How do I resize my release artwork?
  • How do I create a new release on Level?
  • What audio file size and format does Level require?
  • How do I convert my audio files to the required format?
  • Can I schedule my release for a specific date/time?
  • How long will it take for my release to be available on music services?
  • How long does it take a resubmitted release to be published on music platforms?
  • How can I check the status of my releases?
  • What is a Single?
  • What is an EP?
  • What is a UPC?
  • What is an ISRC?
  • Why is my music not live in Pandora?
  • What is a smart release page and how do I use it?
  • How do I transfer my catalog to Level from another distributor?
  • How do I create or edit a Label Name?
  • How do I add Artists to my release?
  • How do I add production credits?
  • What are the differences between a Primary Artist, a Featured Artist, and other production credits?
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